Shipping Policy

Shipping Coverage

We only ship within Malaysia.
No international shipping is available at this time.
Local pickup is available for customers who prefer to collect their orders in person.

Processing Time

Orders are processed within 1-3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
For local pickup orders, customers will be notified when their order is ready for collection, usually within 2 days.

Delivery Time

Estimated delivery time: 3-7 business days, depending on location.
Rural areas may experience slightly longer delivery times.
Delays may occur due to weather, public holidays, or unforeseen circumstances.

Shipping Fees

Shipping fees are calculated at checkout based on weight and location.
Local pickup is free of charge.

Order Tracking

Once shipped, you will receive a tracking number via email or SMS.
Use the tracking number to check your delivery status.
For local pickup orders, customers will receive a notification once the order is ready for collection.

Failed Delivery & Redelivery

If the courier fails to deliver due to an incorrect address or unavailability, redelivery charges may apply.
Please ensure your shipping details are accurate before placing an order.

Damaged or Lost Packages

We are not responsible for lost or damaged packages during transit, but we will assist in claims with the courier.
If your package arrives damaged, contact us within 48 hours with photos for investigation.

At Fishory Hub, We believe every cast deserves the best gear — precision made for performance and reliability.

Company

Support

Copyright © 2025 FISHORY HUB