1. a) Eligibility for Returns

 

• Returns are accepted within [X days] from the delivery date.
• Items must be unused, in original packaging, and with proof of purchase.
• Returns for clearance or discounted items are not accepted unless defective.

 

1. b) Return Process

 

• Contact us at [Your Email] with your order details and reason for return.
• Wait for approval and return instructions.
• Ship the item back to us within [X days] after approval.
• Once received and inspected, we will process your refund or replacement.

 

1. c) Refund Process

 

• Refunds will be issued to the original payment method within [X business days] after inspection.
• Shipping fees are non-refundable.
• If the item is returned in a used or damaged condition, we may reject the refund.

 

1. d) Defective or Wrong Items

 

• If you receive a defective or incorrect item, notify us within [48 hours] of delivery.
• We will cover return shipping costs and offer a replacement or full refund.

 

1. e) Return Shipping Costs

 

• Customers are responsible for return shipping fees unless the item is damaged or incorrect.
• We recommend using a trackable shipping service for returns.

 

 

1. f) Non-Returnable Items

 

❌ Used or damaged items (unless defective upon arrival)
❌ Clearance or promotional sale items
❌ Custom or personalized products