Cancellation Policy

a) Order Cancellation Window
Orders may be cancelled within 1 hour of placement, provided they have not been processed or shipped.
After this window, cancellations will no longer be accepted as we strive to process orders promptly.

b) How to Cancel an Order
To request a cancellation within the allowed timeframe, please contact us at:
📧 [email protected]
📞 +6011 – 3310 8169
Include your order number and reason for cancellation.

c) Non-Cancellable Orders
The following cannot be cancelled once submitted:

• Orders already processed or shipped

• Custom or personalized items

• Promotional or clearance items

d) Refund for Cancelled Orders
❌ We do not offer refunds, in line with our refund policy.
✅ If a cancellation is approved, you may choose a replacement item of equal value or store credit (subject to availability).

e) Right to Cancel by FishoryHub
We reserve the right to cancel any order at our discretion due to stock unavailability, pricing errors, or suspected fraudulent activity.
In such cases, customers will be notified, and a replacement or store credit will be offered.